Privacy Policy

1. Introduction

Verge Five LLC ("Verge Five," "we," "us," or "our") operates https://www.vergefive.com and related membership, checkout, scan, report, and support tools. This Privacy Policy applies to visitors, users, members, trial users, affiliates, and others who access or use the website or platform.

By using Verge Five, you agree to this Privacy Policy. If you do not agree, do not use the website or platform.

2. Information we collect

We collect information you provide directly, information generated by your use of the platform, and information from service providers. Depending on how you use Verge Five, this may include:

• Identifying information such as name, email address, business name, alias, account credentials, and IP address.
• Business profile information such as business address, billing address, website, domain email, EIN status, state/entity details, NAP consistency details, bank readiness details, checklist responses, report data, and notes.
• Payment and subscription information processed through Stripe, including plan, checkout status, subscription identifiers, coupon use, payment status, and billing portal activity. We do not store full card numbers.
• Account and platform activity such as login status, saved progress, module completion, report history, test drive status, membership status, access emails, password reset tokens, admin notes, and support communications.
• Device and usage information such as browser type, device identifiers, IP address, log data, cookies, page visits, referring pages, approximate location from network data, and analytics events.
• Information from third-party tools used to operate the platform, such as Stripe, Resend, Cloudflare, analytics providers, search providers, hosting providers, and fraud/security tools.

3. How we use information

We use information to operate, secure, improve, and support Verge Five, including to:

• Create and manage accounts, memberships, trials, subscriptions, and access emails.
• Process payments, coupons, refunds, billing support, cancellations, and payment disputes.
• Generate scans, readiness guidance, reports, saved progress, checklists, matchers, and member dashboard experiences.
• Provide customer support, admin management, affiliate tracking, email notifications, password resets, and service messages.
• Detect fraud, abuse, security incidents, unauthorized access, payment problems, and platform misuse.
• Improve content, design, performance, marketing, onboarding, analytics, and platform reliability.
• Comply with legal, tax, accounting, contractual, security, and regulatory obligations.

4. How we share information

We do not sell your personal information. We may share information with service providers and third parties that help us operate the website and platform, including:

• Payment processors and financial transaction providers such as Stripe.
• Email service providers such as Resend.
• Hosting, database, security, DNS, and infrastructure providers such as Cloudflare.
• Analytics, logging, fraud prevention, customer management, content management, and support tools.
• Professional advisors, legal counsel, tax/accounting providers, and business operations vendors.
• Government, law enforcement, courts, regulators, payment networks, or others when required by law, to enforce our Terms, to protect rights and safety, or to respond to disputes.
• Third parties in connection with a business transaction such as merger, acquisition, financing, reorganization, or sale of assets.

In the last 12 months, we may have disclosed identifiers, contact information, payment-related information, device/log information, and platform activity to service providers that need the information to operate the website and membership platform.

5. Cookies and tracking

We use cookies and similar technologies to keep users signed in, remember preferences, protect sessions, store affiliate/referral attribution, test content, measure traffic, improve pages, and understand platform usage. You can adjust cookie settings in your browser, but blocking cookies may prevent login, checkout, saved progress, or other platform features from working.

6. Analytics

We may use analytics tools, including Google Analytics or similar providers, to understand traffic and platform behavior. You can learn about Google Analytics opt-out options at https://tools.google.com/dlpage/gaoptout/.

7. Payments

Payments are processed by Stripe or other payment processors we may use. We receive payment status, customer identifiers, subscription identifiers, plan details, and transaction metadata needed to provide access and manage billing. We do not store full payment card numbers on our servers. Payment processors handle your payment information under their own terms and privacy policies.

8. Emails and communications

We may send transactional emails, access links, password resets, account notices, billing notices, support messages, admin messages, and service updates. We may also send marketing emails where allowed. You can unsubscribe from marketing emails, but we may still send transactional or account-related messages.

9. Data retention

We keep information as long as needed to provide the platform, maintain records, resolve disputes, enforce agreements, comply with legal obligations, protect against fraud/abuse, and operate our business. We may retain payment, account, report, membership, and admin records for legitimate business, legal, tax, accounting, and security purposes.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, database, email system, or internet transmission is completely secure. You are responsible for using a strong password and keeping account access confidential.

11. Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or information about how your personal information is used or disclosed. You may also have the right to opt out of certain sales, sharing, targeted advertising, or profiling. We do not sell personal information.

To make a request, contact /contact/. We may need to verify your identity by asking for your name, email address, account details, or other information reasonably needed to process the request. We will not discriminate against you for exercising valid privacy rights.

12. Do Not Track and Global Privacy Control

Some browsers offer Do Not Track or Global Privacy Control signals. Because there is no single industry standard for all such signals, our response may vary by signal, browser, jurisdiction, and technology. Where required by law, we will honor applicable opt-out signals.

13. Children

Verge Five is intended for adults and business users. We do not knowingly offer services to children under 18. If we learn that a child under 18 provided personal information, we will use that information only to respond and take appropriate action, including deletion where required.

14. Third-party websites

The website and platform may link to third-party websites and services. We do not control their privacy practices, content, terms, or security. Review their policies before providing information to them.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Your continued use of the platform after changes are posted means you accept the updated policy.

16. Contact

Questions or privacy requests may be sent to /contact/.